Connecting in “the context of the moment”
Exuberant Salesforce.com founder Mark Benioff (who can get away with inserting the word “amazing” into every second sentence of a…
Exuberant Salesforce.com founder Mark Benioff (who can get away with inserting the word “amazing” into every second sentence of a…
I enjoyed presenting at the Funnel event in Sydney on November 19. Organiser Brad Langton and the eConsultancy team assembled…
If we accept that the customer experience is the decisive differentiator in our commoditized world, then we need to move…
What’s your personal communication style? When, what and how do you share? In today’s radically transparent, digitally-enabled world you need…
If your answer is yes, and for most of us it is yes, you need to consider banning internal email…
Chaos is the defining feature of modern business, driven by “dizzying velocity” of our changing environment. That’s the claim made…
Apple has long attracted plaudits for its omni-channel mastery of the customer experience, but there is another brand which should…
14 million YouTube views and counting …
Claiming to have attracted more than 90,000 registered delegates, Salesforce.com’s DreamForce jamboree dominated central San Francisco last week. Exuberant SFDC…
As we race to understand so-called “Big Data”, are we truly on top of our own internal “small data” within…