Category: Numbers
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Behind marketing automation’s magic curtain
Biz Tech, Change, Collaboration, CRM integration & utilisation, Data, Marketing automation, Marketing ROl, Numbers, Sales alignment, Transformation, ValueRead more: Behind marketing automation’s magic curtainA catalyst for sales alignment and a key ROI enabler, marketing automation holds great promise, but it is still a relatively new space. To help smooth out the inevitable speed…
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Your website almost certainly sucks: Forrester Research
Read more: Your website almost certainly sucks: Forrester ResearchDespite the dollars invested, resources allocated, technologies deployed, agencies engaged, collective ambition and ego, it is highly unlikely that your website is delivering value for your customers, company and its…
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Marketing automation explained
Read more: Marketing automation explainedTrying to get your head around the still relatively new marketing automation field? If yes, and even if not, you’ll relate to this excellent Salesforce.com video which explains the concept:…
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Data: unconnected, undiscovered and unused
Read more: Data: unconnected, undiscovered and unusedAs we race to understand so-called “Big Data”, are we truly on top of our own internal “small data” within our companies? Unfortunately, too many marketers cannot address basic lead-to-revenue…
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End game for solution selling
Read more: End game for solution sellingB2B customers don’t need sales people the way they used to. That’s the central premise of a feature article in the July-August 2012 edition of the Harvard Business Review by…
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The extinction of the HiPPO is nigh
Read more: The extinction of the HiPPO is nighDecision making in traditional hierachical organisations all too often defaults to a HiPPO. A HiPPO is a Highest Paid Person’s Opinion. Typically, they over rule the data, which comes in…
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What’s your Customer Effort Score?
Read more: What’s your Customer Effort Score?Check out the articles at the end of these two links: Delighting your customers does not improve loyalty, reducing their effort does. https://www.checkmarket.com/blog/csat-ces-nps-compared/ How to measure Customer Effort…
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The Chief Customer Officer’s mandate
Read more: The Chief Customer Officer’s mandateVision corp’s new Chief Customer Officer has replaced both the CMO and CIO roles. And the CCO’s mission is: Merge Marketing with I.T. Kill off ASAP the 20th century legacy…
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Customer focused telcos?
Read more: Customer focused telcos?Good article in Melbourne’s Age’s newspaper today about the tactics Australia’s telcos are employing in an attempt to lock their customers in to long-term bundles. Unfortunately, its not surprising that…
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Excel is evil
Read more: Excel is evilIf you’re organisation is stuck together with Excel spreadsheets, it may be time to think about a better way. A reliance on Excel almost certainly means you’ve got a hetrogeneous…