Adding voice activation to the workplace

Few, if any, sales people like entering data into CRM systems. Fortunately, voice activation is extending from the B2C world (Google Home, Amazon Alexa and Apple HomePod) into the B2B landscape. IBM has its Watson Assistant, SAP CoPilot, Infor Coleman, Oracle the Digital Assistant and Salesforce Einstein Voice.

These are conversational interfaces that trigger automated business processes. Assuming they work as advertised (allowing for teething problems), they promise to reduce manual tasks such as CRM data entry, as this Salesforce demo video illustrates.


7 months ago